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JourneyOps Stockholm
About the event
On May 29th, about 90 visionaries gathered at the beautiful H&M studios in Stockholm for a day filled with insights and inspiration at our JourneyOps Stockholm event. Featuring keynotes and presentations from leading CX experts, this event brought together a vibrant community dedicated to advancing customer-centricity in their organisations.
Keynote presentations
Leading journey mapping strategically and operationally
Heidi Ettanen, Head of Design Ops, H&M
Karolina Boremalm, Head of Experience Design, H&M
Leveraging insights to drive value with journey management
Olga Kullander, Insights and analytics, Polestar
Mastering customer-centricity with journey management
Esa Nettamo, Founder of JourneyOps & Spark Design
Journey-Ops: Stories of failure and success
Adalgisa Santos, Service Design Expert & Competence Lead, KONE
Customer journeys that can't be ignored
Sérgio Tavares, Service Design Lead, F-Secure
Illuminate your path! How to switch on a continuous customer discovery for journey excellence
Ville Österlund, Founder and CEO, LeanLab
Journeys at the heart of management
Martin Palamarz, Co-Founder, TheyDo
Event in photos
Our presenters
Our JourneyOps Stockholm event featured an exceptional lineup of speakers who shared their expertise on various aspects of customer journey management. Each presenter brought unique insights and practical knowledge, making the event both enriching and inspiring. Here's a look at the incredible individuals who made this event unforgettable:
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